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Report Tools:


On Routine Services

Service Pledge Performance Achievement Target
Clearance of blocked sewers/ drains Respond within the same day for complaints received before 1 pm 99% 99.75%
Respond before noon of next day for complaints received after 1 pm 99% 99.31%
Customers satisfy with the clearing work1 95% 98.83%
Technical audit for connection to the public drainage/ sewerage systems Reply to the applicant within nine working days upon receipt of HBP1 application 99% 100%
Response to written enquiries on sewage services accounts Initial respond within two working days 100% 100%
Full reply within a month 98% 100%
Response to complaints Respond within ten calendar days 98% 98.41%
Provision of drainage record plans Allow inspection of drainage record plans within the same day 95% 100%
Provide photocopy of drainage record plans within four working days upon confirmation of payment 95% 100%
On-site display of the purpose and anticipated completion date of drainage works involving road excavation A simple description of drainage works with anticipated completion date will be displated on site to enable the public to understand why the works are necessary and when they will be completed 98% 99.91%
(1) The customer satisfaction survey on the clearance of blocked sewers/drains is conducted once a week by selecting the respondents randomly.

The above targets will be maintained for 2016-17 to monitor and upkeep our routine service quality.