The Drainage Services Department The Government of the Hong Kong Special Administrative Region
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Five-day week in DSD
About Us >Five-day week in DSD

Starting from 1 July 2007, the Drainage Services Department will implement five-day week and the opening hours of our public services:

 Office/Services

 Opening Hours

 (i) HQs Gen Enquiry Hotline (2877 0660)  8:30 am – 5:15 pm from Monday to Friday, lunch break 12:45 pm – 1:45 pm
(ii) Enquiry Hotline relating to Sewage Charge / Trade Effluent Surcharge (2834 9432)

 8:30 am – 5:15 pm from Monday to Friday, lunch break 12:30 pm – 1:30 pm


Incoming calls outside the service hours are recorded in a Telephone Recording System for follow-up actions in the following working day.

 (iii) Counter Enquiry Service relating to Sewage Charge/Trade Effluent Surcharge

(iv) Inspection and/or request for drainage record plans at the Drawing Office at
     (a) 42/F Revenue Tower (covering Hong Kong Islands and all outlying islands)
     (b) 13/F Kowloon Government Offices (covering Kowloon and New Territories)

8:30 am – 5:15 pm from Monday to Friday, lunch break 12:30 pm – 1:30 pm

 (v) Hotline for making Drain/Sewer Blockage Complaints (2300 1110)

(vi) Handling of sewer blockage complaints and clearing of blocked sewers/drains.

 24 hours a day from Monday to Sunday

For enquiries, please contact –
(a) General Enquiries (tel: 2877 0660, or email:
enquiry@dsd.gov.hk); or
(b) 1823 Citizen’s Easy Link (tel: 1823, fax: 2760 1823, email:
tellme@1823.gov.hk, or on-line form: http://www.1823.gov.hk/form-enquiry.htm).

Please visit the central website on “five-day week in the Government” at http://www.info.gov.hk/info/5day/ for more information.

 

 

 
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