About Us > Performance Pledges

Our Performance Targets and Achievement (2016-17)

 
Service/Application

 

Pledge 2016-17 Performance Target 2016-17
Achievement
Clearance of
Blocked Sewers/Drains
Response within the same day for complaints received before 1 pm 99% 99.88%
Response before noon of next day for complaints received after 1 pm 99% 99.75%
Customers satisfy with the clearing work 95% 98.51%
Technical Audit for Connection to the Public Drainage/Sewerage Systems Reply to the applicant within 9 working days upon receipt of HBPI application 99% 99.31%
Response to Written Enquiries on Sewage Services Accounts Initial response within 2 working days 100% 100%
Full reply within 1 month 98% 99.36%
Response to Complaints and Enquiries Within 10 calendar days 98% 98.85%
Provision of Drainage Record Plans Allow inspection of drainage record plans within the same day 95% 100%
Provide photocopy of drainage record plans within 4 working days upon confirmation of payment 95% 100%
On-site Display of the Purpose and Anticipated Completion Date of Drainage Works Involving Road Excavation A simple description of drainage works with anticipated completion date will be displayed on site to enable the public to understand why the works are necessary and when they will be completed 98% 99.74%

Our Performance Targets (2017-18)

 
Service/Application Pledge 2017-18
Performance Target
Clearance of
Blocked Sewers/Drains
Response within the same day for complaints received before 1 pm 99%
Response before noon of next day for complaints received after 1 pm 99%
Customers satisfy with the clearing work 95%
Technical Audit for Connection to the Public Drainage/Sewerage Systems Reply to the applicant within 9 working days upon receipt of HBPI application 99%
Response to Written Enquiries on Sewage Services Accounts Initial response within 2 working days 100%
Full reply within 1 month 98%
Response to Complaints and Enquiries Within 10 Calendar days 98%
Provision of Drainage Record Plans Allow inspection of drainage record plans within the same day 95%
Provide photocopy of drainage record plans within 4 working days upon confirmation of payment 95%
On-site Display of the Purpose and Anticipated Completion Date of Drainage Works Involving Road Excavation A simple description of drainage works with anticipated completion date will be displayed on site to enable the public to understand why the works are necessary and when they will be completed

 

98%
 

 


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